We take your safety and the safety of our staff seriously.
Worry-free booking. We offer a 100% refund up to 24 hours prior to your tour start time for all our public guided tours. We also offer rescheduling to another date the tour is running at no extra cost for our public tours.
If you booked an upcoming tour on our website or by phone and need to cancel or reschedule, please contact us with your booking information.
Phone: (214) 377-1076
Email: firstname.lastname@example.org If you booked through a travel agent or outside booking company (TripAdvisor, GetYourGuide, etc.), please contact them directly to facilitate your refund.
Health and safety
We take our responsibility to supporting the safety and well-being of our guides and guests seriously.
Stringent Cleaning: We have increased the frequency of disinfecting our vehicles and equipment.
Social Distance: During our walking tours, our guests will stay at a safe 6-foot distance during all points of our tour. We have reduced the capacity of our vehicle operated tours to ensure our guests' safety at all times,
Wellness Checks: We have daily wellness checks with our team to ensure that everyone is healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.